KNOWLEDGELINK- KM System in Higher Learning Institutions (HLIS) in Malaysia

By Chua Lee Yang & Maizatul Akmar Ismail 
Faculty of Computer Science and Information Technology,
University of Malaya, Kuala Lumpur

ABSTRACT
Knowledge Management (KM) is certainly challenging and important concept in Higher Learning Institutions (HLIS) to improve the quality of knowledge sharing and archive knowledge assets based on the available explicit and tacit knowledge.  This paper begins with an introduction of KM which provides an overview of KM and types of knowledge that can be acquired through various resources. Then, follow by discussion and analysis of surveys and interviews based on the KM System (KMS) implementation in two well-known Malaysia universities named Multimedia University (MMU) and University of Putra Malaysia (UPM).

By Ravi Sharma & Naguib Chowdhury

Abstract
The research reported in this paper outlines the construction and utilisation of a diagnostic tool for performing what we call a material knowledge audit in an enterprise of medium complexity.  The tool was developed by adapting some of the more applicable techniques suggested in the literature by practitioners.  It was then put on trial in five organisations – a library, an IT consulting firm, a research institute, a telecommunications service provider, and a media agency – which were involved in knowledge intensive business activities.  The appendices list the three main components of such a field trial-ed diagnostic instrument.  Our investigations revealed the dearth of such diagnostic tools as well as the need to continually refine knowledge audit techniques so that the practice evolves from an art into a science.

By Moi Kok Wah, JT Frank Academy

Global Pillars of Competition
Globally, organizations compete on one of the three pillars of competition: operational excellence, customer responsiveness and innovation intensity. Organizations in manufacturing and high-risk industries, for instance, strive to excel in operational excellence. They operate under conditions where customer requirements are very clear and they differentiate themselves by focusing on efficiency and effectiveness of operations.

By Naguib Chowdhury

KMTALK recently managed to get hold of renowned KM practitioners Patrick Lambe and Edgar Tan from the Straits Knowledge, Singapore. During the enlightening interview Patrick spoke about the development of KM in Asian region as compared to the West. According to Patrick, Asia is more serious in doing KM than the West. Edgar and Patrick also spoke about the worst practices in KM that they have encountered so far as consultants. Question was asked about the traits of a KM practioners, where Patrick mentioned, Knowledge managers themselves do not share much and it’s the time that they should change such attitudes. Other than Patrick, Edgar and myself we also had Hayati from PETRONAS participated in the conversation.

Click here to listen to the interview. It might take some time to download the podcast.

E-mail, instant messaging, and blog-reading are costing the economy billions in lost productivity, new research finds.

As much as e-mail, instant messages, blogs and their brethren technologies have helped knowledge workers better collaborate, interruptions and duplications derived from these forms of digital communication and content are overwhelming workers to the point of distraction.

The result is an egregious lack of productivity that may cost the U.S. economy $588 billion a year, according to a report by Basex, which has tabbed information overload as the "Problem of the Year" for 2008.