KM in a Malaysian Govt. Research Organization: Interview with Izuzi Marlia

Izuzi Marlia is currently attached to a leading R&D organization in Malaysia. Her interest in Personal Knowledge Management has brought her to the real-world knowledge management implementation. With 10 years background in academic and research in Creative Process and Knowledge Management, she hopes to merge theory and practice in place.  She has published in various conferences in KM and her ongoing PHD research is in Knowledge Transfer for Knowledge-Intensive Process. KMTalk recently spoke to Marlia about KM implementation in her organization.

• Tell us the nature of your company’s business

The organization is a government funded research institution with 600 employees. We do research and development in the area of applied research and ICT. We have highly skilled technology experts around the world working with us and we strive to stimulate Malaysia's economic growth by producing innovative technology platforms, which will be used by the industry to develop products and services to meet market demands.

Cheryl Teh is currently a KM practitioner at a leading integrated resort in Malaysia. With a background in accounting and marketing, Knowledge Management is a field she was introduced to when she joined an international accounting firm in 1999 to deploy their KM initiatives across the Asia Pacific region. She then decided to gain further public sector KM experience by joining a semi-government agency. To balance the KM experience, in 2007 Cheryl decided to return to the private sector, joining one of the world’s leading integrated resorts. KMTALK has recently met Cheryl to discuss about the KM journey in her company.

• Tell us the nature of your company’s business

The organization is one of the world’s top players in the hospitality and entertainment industry. Their operations span between UK, Malaysia and Singapore.

By Ruzaif Adli Md Daud 
Principal Consultant , Sigma Group of Companies

Knowledge Management (KM) and knowledge sharing are important factors that support community lifelong learning. The concept of a Community Information Service (CIS) (Kempson, 2000) is attractive in drawing together people whose work shares similar aspects, and consideration is given here to how technology can be used to develop and support such a community. In this paper, concepts from the Community Information Service literature are used to consider the development of a software environment for people working as a community in the area of lifelong learning. The intention was to design the system in an evolutionary way, using a minimal set of essential elements which would be elaborated according to user feedback. Three key design questions are considered: Who can contribute resources to such a system? What happens to existing practices? How is the community engaged?

By Atreyi Kankanhalli, Assistant Professor,
Dept. of Information Systems, National University of Singapore

The Background and Purpose of the KM Effort

The target institution of higher learning (IHL) is a leading university in the Asia- Pacific region. It has more than 23,000 undergraduate and 9,000 graduate students from over 90 countries. It also employs around 3,000 academic and research staff and 3,500 general and administrative staff to support its teaching, research, and administrative functions. Other than cross-faculty collaborations, the university also works closely with more than 100 external teaching and research institutes and centers world-wide.

By Chua Lee Yang & Maizatul Akmar Ismail 
Faculty of Computer Science and Information Technology,
University of Malaya, Kuala Lumpur

ABSTRACT
Knowledge Management (KM) is certainly challenging and important concept in Higher Learning Institutions (HLIS) to improve the quality of knowledge sharing and archive knowledge assets based on the available explicit and tacit knowledge.  This paper begins with an introduction of KM which provides an overview of KM and types of knowledge that can be acquired through various resources.